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Settings

  • Connect your own domain
  • Send emails from your own domain
  • Choose customer and staff notifications
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Send emails from your own domain

Sign order emails as your own domain instead of your store's shared address.

8 minUpdated Oct 1, 2026

Open in your admin

On this page

  1. 01Before you begin
  2. 02Authenticate your domain
  3. 03Start sending from it
  4. 04What's next
On this page4 sections
  1. 01Before you begin
  2. 02Authenticate your domain
  3. 03Start sending from it
  4. 04What's next

Before you begin

  • A domain you already own and can edit the DNS settings for.
  • This can be the same domain you connected for your storefront, or a different one, such as mail.example.com.

Authenticate your domain

  1. In your admin, open Email domains (admin page).
  2. Tap Add domain.
  3. Type the domain you want to send from, like mail.example.com, and tap Add domain.
  4. Add all three DNS records shown to your domain's DNS settings at your registrar.
  5. Back in your store, tap Check now.

Tip

Nothing changes for your customers until you switch over — your email keeps working from your built-in address the whole time.

Start sending from it

Once the domain says Ready, tap Send from this domain. Your order emails now go out signed as you rather than as your store's shared address.

Warning

Keep the three DNS records published after this. If they stop being checkable, your store quietly switches your email back to its shared address so nothing is lost — this page shows a warning when that happens.

To go back to the shared address at any time, tap Stop sending from it.

What's next

  • Connect your own domain
  • Choose customer and staff notifications

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Still stuck?

Signed in to your store? Tap the ? at the top of your admin to ask for help or open a ticket. Not a merchant yet? Contact us.

On this page

  1. 01Before you begin
  2. 02Authenticate your domain
  3. 03Start sending from it
  4. 04What's next
On this page4 sections
  1. 01Before you begin
  2. 02Authenticate your domain
  3. 03Start sending from it
  4. 04What's next
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