Handle returns and exchanges

Before you begin

• Your return and exchange windows are set in Settings → Returns (admin page).

Review a request

1. In your admin, open Returns & Exchanges (admin page).
2. Filter by Type (return or exchange) or Status if you need to.
3. Tap a request to open it and see the reason, any customer photos, and the order it belongs to.
4. Tap Approve, or Reject with a rejection reason.

Finish the request

1. Once items are back, use Schedule Pickup and Mark as Picked Up, then QC Passed or QC Failed after checking them.
2. Check the Refund Preference card to see whether the customer asked for wallet credit or their original payment method.
3. Tap Process Refund or Process Exchange.
4. Tap Mark Completed once it is done.

What's next

• Find and manage orders
• Create an order by hand