Find and manage orders

Find an order

1. In your admin, open Orders (admin page).
2. Use the status tabs — All, Pending, Confirmed, Processing, Shipped, Delivered, Cancelled — to narrow the list.
3. Or search by order number, customer name, email or phone.
4. Filter further by Payment or Fulfillment status if you need to.

Manage an order

1. Tap an order to open it. You'll see its payment, items, shipping address and timeline.
2. Tap Download invoice to get its invoice as a PDF.
3. As you ship items, use Mark as shipped and Mark as delivered to keep its status current.
4. Tap + in the Notes card to add a note for your team; it is never shown to the customer.

What's next

• Create an order by hand
• Handle returns and exchanges