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Help › Orders

Orders

  • Find and manage orders
  • Create an order by hand
  • Handle returns and exchanges

Create an order by hand

Record a sale you took over phone or WhatsApp as a normal order in your admin.

5 minUpdated Oct 1, 2026

Open in your admin

On this page

  1. 01Before you begin
  2. 02Create the order
  3. 03What's next
On this page3 sections
  1. 01Before you begin
  2. 02Create the order
  3. 03What's next

Before you begin

  • At least one payment method enabled, or cash on delivery, to choose at checkout.

Create the order

  1. In your admin, open Orders (admin page).
  2. Tap Create order.
  3. Under Products, search by name or SKU and tap a product or variant to add it.
  4. Under Customer, search for an existing customer, or enter their details manually.
  5. Choose a Shipping method if the order needs delivery.
  6. Under Payment, choose a Payment method.
  7. Add an Internal note for your team or a Customer note if needed.
  8. Check the Summary totals, then tap Create order.

Tip

Stock is reserved for a manual order exactly as it is for a storefront order, so it stays in sync with what you have on hand.

What's next

  • Find and manage orders
  • Handle returns and exchanges

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Still stuck?

Signed in to your store? Tap the ? at the top of your admin to ask for help or open a ticket. Not a merchant yet? Contact us.

On this page

  1. 01Before you begin
  2. 02Create the order
  3. 03What's next
On this page3 sections
  1. 01Before you begin
  2. 02Create the order
  3. 03What's next
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